Wednesday, November 12, 2008

TM IDD RATE , Telekom Malaysia IDD Rate



I want to make some international call from my landline phone.
My landline phone is from no other then TM (Telekom Malaysia)
To make international call, we need to know what is the RATE (Prices)
So i went to http://www.tm.com.my/ and seach for IDD Rate.
I end up 20minutes seaching for it, it has everthing about IDD
except the IDD RATES !



F**K ! imagine this, u go to supermarket with everything on display
without price, then WTF they are selling ???? If there is no price,
please don't sell !

Ok, maybe i'm stupid, but all the search result under www.tm.com.my
do not point to any IDD Rates. So i go to CUSTOMER CARE and
click ENQUIRY, then i click TM products & services
(Voice, data and other TM products & services)

Here is my copy of my mail (i edited my e-mail and deleted my phone n# for
my own privacy) :-

-----Original Message-----From: help@tm.com.my [mailto:help@tm.com.my] Sent: Wednesday, November 12, 2008 10:17 AMTo: bohausiaw@bohausiaw.blogspot.comSubject: ENQUIRY :TM products & services

Dear Phil

Thank you for your interest in our services, our customer service personnel will revert back to you as soon as possible.

Date: 11/12/2008
Subject: TM products & services
Name: Phil
Address: 60 Taman Pelangi, 80400
Account Number:
Email:
bohausiaw@bohausiaw.blogspot.com
Contact Number:
TM Telephone Number:

Comments: Please advice IDD RATE for all countries, i cannot find it in your website. Very frustrated, even your search cannot find *IDD RATE*,

Please get back to us as we want to know what is TM rate to call oversea.

Thanks and best regards,

Phil

Regards,
TM Web Administrator




and this is what i get in return :-

-----Original Message-----From: Mail Delivery Subsystem [mailto:MAILER-DAEMON@pluto.tm.com.my] Sent: Wednesday, November 12, 2008 10:17 AMTo: bohausiaw@bohausiaw.blogspot.comSubject: Returned mail: User unknown

The original message was received at Wed, 12 Nov 2008 10:16:47 +0800 (MYT) from outbound2.tmnet.com.my [203.106.249.219]

----- The following addresses had permanent delivery errors ----- help@tm.com.my

----- Transcript of session is unavailable -----

WTF !!!!!



Update 07-January-2010

to update and summarize ...

TM has updated their website .. that is for sure..
because this time around i finally get what i wanted ...

here are the steps :-

1. go to http://www.tm.com.my
2. mouse over CONNECTING YOU
3. mouse over TELEPHONE SERVICES
4. mouse over FIXED LINES and click
5. click LONG DISTANCE
6. click INTERNATIONAL CALLS
7. click INTERNATIONAL DIRECT DIAL (INTERNATIONAL CALL) RATES
8. it will bring you the the list of country and rates
9. or simply click this link http://www.tm.com.my/Pop%20Up/idd_a.html

What can i say .. TM has improve the way their new website designate
services to the customer ...

We'll done and i hope the rest will follow ....


13 comments:

Sheikh Sambal said...

According to the law, if goods and services are displayed without price tags, the goods can be confisticated and the vendor can be fined. Applying the same to TM, could we then consfisticate telekom's belongings and not pay the bills (considered as fines to TM)....
yes correct phil....WTF!!

bohausiaw said...

ha ha ha gooday my friend,
did u tried looking for IDD Rates @
TM website ???

it's actually very very frustrating ..
anyway ... i doubt we can confiscate
anyting ... in just hope they don't
confiscate mine ha ha ha ...

we'll ... i know what to do the next time,
i'll get DIGI prepaid card to call USA
because they are the cheapest now ..

so i've learn a lesson ... go Google
u'll find ur answer there ...

fyi i called up USA from landline for about near 2 hours ... that't the price to pay
when i don't google .. ha ha ha

Anonymous said...

Hie, I'm not sure if this would help, but TM has their I-Talk card for international calls. You might find it here:

http://www.i-talk.com.my/

Hope that helps :/

Phil's Blog said...

if anyone found a website with IDD rated from TM please help advice, because there are many people frm malaysia and even out of malaysia that are anxious to know TM Land Line IDD Rates .....


Phil

haris said...

Maybe this link would helps
http://www.tm.com.my/personal/telephony/

NE said...

More specifically http://www.tm.com.my/idd/country/a.asp

Admin said...

I tried both the url above & got error message. "The server could not find this page"

Their is service getting worse.

http://www.tm.com.my/personal/telephony/

Yellavia said...

I found this after minutes looking for it.

http://www.tm.com.my/Pop%20Up/idd_a.html

Anonymous said...

http://www.tm.com.my/connecting-your-business/small-medium/voice-services/fixed-lines/popup/Pages/idd_a.aspx

Anonymous said...

This may be what you need: http://www.tm.com.my/connecting-your-business/small-medium/voice-services/fixed-lines/popup/Pages/idd_a.aspx

Zergling said...

You should learn how to use google.

http://202.71.108.103/about-tm/newsroom/2009/090904i.asp

Anonymous said...

if information that we need .. we needed GOOGLE to searched for it .. then that company should be a REAL FUCKUP .....

Mutiara Anggun Collections said...

http://www.tm.com.my/Pop%20Up/idd_a.html

TM International IDD rates