I want to make some international call from my landline phone.
My landline phone is from no other then TM (Telekom Malaysia)
To make international call, we need to know what is the RATE (Prices)
So i went to http://www.tm.com.my/ and seach for IDD Rate.
I end up 20minutes seaching for it, it has everthing about IDD
except the IDD RATES !
F**K ! imagine this, u go to supermarket with everything on display
without price, then WTF they are selling ???? If there is no price,
please don't sell !
Ok, maybe i'm stupid, but all the search result under www.tm.com.my
do not point to any IDD Rates. So i go to CUSTOMER CARE and
click ENQUIRY, then i click TM products & services
(Voice, data and other TM products & services)
Here is my copy of my mail (i edited my e-mail and deleted my phone n# for
my own privacy) :-
-----Original Message-----From: email@example.com [mailto:firstname.lastname@example.org] Sent: Wednesday, November 12, 2008 10:17 AMTo: email@example.comSubject: ENQUIRY :TM products & services
Thank you for your interest in our services, our customer service personnel will revert back to you as soon as possible.
Subject: TM products & services
Address: 60 Taman Pelangi, 80400
TM Telephone Number:
Comments: Please advice IDD RATE for all countries, i cannot find it in your website. Very frustrated, even your search cannot find *IDD RATE*,
Please get back to us as we want to know what is TM rate to call oversea.
Thanks and best regards,
TM Web Administrator
and this is what i get in return :-
-----Original Message-----From: Mail Delivery Subsystem [mailto:MAILER-DAEMON@pluto.tm.com.my] Sent: Wednesday, November 12, 2008 10:17 AMTo: firstname.lastname@example.orgSubject: Returned mail: User unknown
The original message was received at Wed, 12 Nov 2008 10:16:47 +0800 (MYT) from outbound2.tmnet.com.my [126.96.36.199]
----- The following addresses had permanent delivery errors ----- email@example.com
----- Transcript of session is unavailable -----
to update and summarize ...
TM has updated their website .. that is for sure..
because this time around i finally get what i wanted ...
here are the steps :-
1. go to http://www.tm.com.my
2. mouse over CONNECTING YOU
3. mouse over TELEPHONE SERVICES
4. mouse over FIXED LINES and click
5. click LONG DISTANCE
6. click INTERNATIONAL CALLS
7. click INTERNATIONAL DIRECT DIAL (INTERNATIONAL CALL) RATES
8. it will bring you the the list of country and rates
9. or simply click this link http://www.tm.com.my/Pop%20Up/idd_a.html
What can i say .. TM has improve the way their new website designate
services to the customer ...
We'll done and i hope the rest will follow ....